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1. I bought an item via an online auction website. However, when I received the item, it wasn't in the condition described on the website, and it had two components missing. What are my rights?

2. What if I bought my goods from an overseas auction site?

3. I bought an item online for a bargain price, but I didn't realise the delivery fee would cost almost double the price of the item. Can I return the item and get a refund for both the purchase price and the delivery fee?

4. I bought an item online, but it was damaged in the mail. What can I do?

5. How safe is it for me to give my credit card details to an e-tailer online? What are the risks?

6. What can I do to make sure my Internet transactions are secure?

7. I've never used the Internet, yet I have transactions appearing on my bank statement for online purchases, what should I do?