A property transaction can be undertaken directly between the buyer and seller, however most people will deal with an estate agent when buying or selling property. When using an agent, it is important to understand their roles and responsibilities and the rules that govern their conduct.

Guidelines for estate agents
This section provides guidelines for agents on underquoting, advertising, and on site offices.

Real estate agents forms and publications
This section provides access to forms and publications regarding real estate agents.

Estate Agent Trust Account Audits
This section deals with the auditing of estate agent trust accounts carried out on a yearly basis.

Complaint handling and dispute resolution procedures for estate agents
This section provides information and guidance about complaint handling and dispute resolution for estate agents.

Infringement Notices
provides information for people who have been issued with an infringement notice and explains Consumer Affairs Victoria’s infringement notices powers.

The Estate Agents (Education) Regulations 2008
These regulations come into operation on 1 January 2009 and prescribe new training requirements for the employment of agents’ representatives and for the licensing of estate agents.

Estate Agents (Contracts) Regulations 2008
These regulations replace the Estate Agents (Contracts) Regulations 1997 and introduce new standard form contracts for the sale of real estate and the sale of a business.

Sale of land Amendment Regulations 2008
These regulations were made under the Sale of Land Act 1962 on 27 May 2008 to commence on 30 June 2008. They introduce new rules about bidding at public auctions of land in Victoria.

Estate Agents (Professional Conduct) Regulations 2008
These regulations replace the Estate Agents (Professional Conduct) Regulations 1997 and came into operation on 27 May 2008. They set out the obligations that estate agents and agents’ representatives owe to vendors, landlords, purchasers and tenants.

Estate Agents (General, Accounts and Audit) Regulations 2008
These regulations replace the Estate Agents (General, Accounts and Audit) Regulations 1997 and came into operation on 21 May 2008. The regulations set out the procedures for keeping and auditing trust accounts, a number of notification requirements and forms to facilitate the operation of the Estate Agents Act 1980.

Licensed estate agents and agent's representatives
This section deals with the estate agents and their representatives.