Consumer Affairs Victoria can assist with a range of problems. You can use the CAV website to submit your complaint online.

Select the type of problem you have from the list below:

• Goods or Services I have purchased
  this is for general consumer complaints, for example, household products, furniture, motor-cars, travel and problems with credit and debt
  
  
• a Real Estate Agent
  this is for residential real estate matters, including the conduct of realestate agents
  
  
• Domestic Building or Renovating
  this is for problems with builders, building contracts, insurance, and defects

• the Safety of a Product
  this is for unsafe products that may pose a risk of injury (such as choking hazards in children's toys)

• the Measurement of a Product
  this is for problems with the quantity of products sold by weight or volume (such as fuel, food, firewood, and garden and lanscaping materials)

If you know of anything that may be endangering consumers:

• Dob in a Scam

You can also provide feedback about:

• CAV's services or staff