Consumer Affairs Victoria (CAV) protects and promotes the interests of consumers.

This section covers:

Who we are, and what we do
explains the role of Consumer Affairs Victoria, including our Vision and Values.

Services we provide
outlines the consumer and tenancy services provided by Consumer Affairs Victoria.

Organisational structure
provides a diagram of Consumer Affairs Victoria's organisation structure.

Service Charter
describes how Consumer Affairs Victoria aims at satisfying customers, and what you can expect from us.

Reducing the Regulatory Burden
The Victorian Government announced the Reducing the Regulatory Burden initiative in the 2006/07 Budget. Ensuring that regulation is appropriate and that there is no unnecessary burden on business and not-for-profit organisations is a key priority.

Ministers Message
introduces the benefits of using the Consumer Affairs Victoria website, from the Minister for Consumer Affairs.

Providing feedback about our service
outlines the process on how to submit feedback or complaints on our services.

Annual Report
provides downloadable copies of Consumer Affairs Victoria's Annual Reports.

Policy and Strategy Papers
provides downloadable copies of Consumer Affairs Victoria's Policies and Strategy papers.

Employment Opportunities
find current employment opportunities available at Consumer Affairs Victoria.

Related Bodies
find information on the bodies CAV has a close relationship with.

Contact Us
list Consumer Affairs Victoria's contact details.

Find an office
lists the regions and towns where you can access our services.