Information on how to solve problems with renting can be obtained by:

• downloading the fact sheets Resolving tenancy problems and Renting a Home: A Guide for Tenants and Landlords.

• using the Renting Problem Solver

• submitting an online enquiry form

• phoning Consumer Affairs Victoria between 9.00am and 5.00pm Monday to Friday, on: 1300 558 181
  
  
• downloading and completing a complaint form, and mailing it to:
  
  
  Consumer Affairs Victoria
  GPO Box 123
  Melbourne, 3001

Bonds
For information on bonds, contact the Residential Tenancies Bond Authority:

GPO Box 123
Melbourne Vic 3001
Telephone: 1300 137 164
Fax: (03) 8684 6295

Victorian Civil and Administrative Tribunal (VCAT)
VCAT has a Residential Tenancies List specifically for hearing disputes between landlords and tenants. VCAT is a more informal alternative to court, however the final decisions must be obeyed in the same way as a court order.

Information on applying to VCAT for a Residential Tenancy hearing is available from the VCAT website.