This section explains refund rights and obligations to businesses and consumers. Provides guidance to businesses on how to make sure that their refund policies comply with the law.

In this section:

Rights and obligations
explains when a refund is required.

Laws applying to refunds
defines the conditions under which a refund is required.

Refund policies
provides information on acceptable and unacceptable refund policies, and links to a compliant refund sign.

Types of refunds and returns
explains the difference between change-of-mind refunds and refunds required by law, and gives advice on returns at Christmas.

Case studies on refunds
illustrates common scenarios in relation to retail refunds, and how the law applies to these situations.