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          How do I register a business name?
          Restrictions on Business Name Registration
          Responsibilities of a Business Name Owner
          Registering a Business Name Online
          Updating Business Details
          Cancelling a Business Name Registration
          Find an Existing Business Name
     Co-operatives
          About Co-operatives
          Before You Register
          Operating as a Co-operative
          Registering a Limited Partnership
          Forms and Fees
     Getting what you paid for
     Lay-bys and Vouchers
     Pre-paying a Funeral
     Refunds and Repairs
          Rights and obligations
     Shopping from Home
          Internet Shopping
          Mail Order and Direct Marketing
          Contact & Door-to-door Sales
     Using an Introduction Agency
          Agent Responsibilities
     Using a Travel Agent
     Warranties and Guarantees
     When Things Go Wrong
     Forms and Publications
          Fees and Forms

Associations Clubs & Fundraising
     Clubs and community groups
          Starting a club or association
          Running a club or association
     Incorporated Associations
          About incorporated associations
          How to incorporate
          Management committee and public officer
          Rules
          Annual General Meetings
          Annual Statements
          Special Resolutions
          Statutory obligations
          Accounting and Auditing Requirements
          Amalgamation
          Cancel or Wind Up
          Dispute Resolution
          Associations Incorporation Act changes
          Infringement notices - general information
          Infringement notice provisions - incorporated associations
          Fees and forms
          FAQs
     Fundraising
          Fundraising appeals
          Who should register?
          How to register
          Fundraiser responsibilities
          Donate wisely
          Infringement notices - general information
          Infringement notice provisions - fundraising
          Forms & Publications
     Patriotic funds
          About patriotic funds
          Establishing a patriotic fund
          Patriotic fund trustee responsibilities
          Using patriotic funds
          Closing a patriotic fund
          How Consumer Affairs Victoria enforces patriotic funds law

Product Safety
     Banned products
          Interim bans
          Permanent bans
          List of Banned and Regulated Products
          Pre-Christmas toy inspection - 2008
     Regulated products
          Unsafe products
          What are the regulated products?
          List of Banned and Regulated Products
     Recalled products
          Voluntary recall
          Compulsory recall
          Voluntary recall checklist
     Toy and nursery safety Line
     When things go wrong
     Forms and Publications
          Product Hazard Alert
     Useful contacts and links
     Business Names
          Registering a Business Name
          Renewing a Business Name Registration
          Registering a Co-operative
          Role and Responsibilities of Directors
          Find an Existing Co-operative
          Forms and Publications
     Limited Partnerships
          About Limited Partnerships
          Responsibilities of a Limited Partnership
          Find an Existing Limited Partnership

Business Names & Structures
     Business names
          Registering a business name
          How do I register a business name?
          Restrictions on business name registration
          Responsibilities
          Registering online
          Renewing a business name
          Updating details
          Cancelling a business name
          Find an existing business name
          Fees
          Frequently asked questions
          Forms
          FAQs
     Co-operatives
          About co-operatives
          Before You Register
          Registering a co-operative
          Operating as a co-operative
          Role and responsibilities of Directors
          Find an existing co-operative
          Infringement notices - general information
          Infringement notice provisions - co-operatives
          Fees
          Forms & publications
     Limited partnerships
          About limited partnerships
          Registering a limited partnership
          Responsibilities
          Forms and fees
          Find an existing limited partnership
     Incorporated associations

Business Licensing & Regulation
          Forms and Publications
     Apply for a licence online
     Funeral Providers
     Owners Corporation Managers
     Motor Car Traders
     Estate Agents
          Courses
          Forms & Publications
          Trust Accounts & Audits
          Disciplinary action
          Infringement notices - general information
          Infringement notice provisions - estate agents
          Sale of Land Act Regulations
     Conveyancers
          BLA requirements
          Conducting a conveyancing business
          Conveyancers Trust Accounting FAQs
          Forms and publications
          If Things Go Wrong
     Credit Providers
          Finance Brokers
     Finance Brokers
          Ongoing Responsibilities
     Introduction Agents
     Prostitution Service Providers
          Infringement notices - general information
          Infringement notice provisions - prostitution
     Second-hand Dealers and Pawnbrokers
          Dealing with Second-hand Dealers
          Infringement notices - general information
          Infringement notice provisions - second hand dealers and pawnbrokers
     Travel Agents
          Infringement notices - general information
          Infringement notice provisions - travel agents
     Public Registers
     Trade Measurements

Building & Renovation
     Home Owners
          Victoria's 5 Star Standard
          Starting to Build or Renovate
          Contracts and Permits
          Loans and Finance
          Insurances
          Buying 'off the plan'
          Building Stages
          Home Safety and Maintenance
          Environmental rebates
          Swimming Pools
     Owner-builders
          Becoming an owner builder
          Legal Responsibilities
          Finance and GST
          Insurance
          Industry Assistance
          Buying an Owner Built House
          Selling an Owner Built House
     Builders and Tradespeople
          Becoming a registered Building Practitioner
          Home Building Contracts
          Insurance
          Building Laws
     Building Definitions
     Contracts and Permits
          Approved Forms & Notices - Domestic Building Contracts Act 1995
     Builder Insolvency
          If your builder is insolvent
          How to protect yourself from builder insolvency
     When Things Go Wrong
     Infringement notices - general information
          Infringement notice provisions - building
     Forms and Publications
          Get the Guide for Building and Renovating
     Useful Contacts and Links
     FAQs
     Victorian Bushfires FAQs - Building

Buying & Selling Property
     Buyers and Sellers
          FAQs
          Buying a residential property
          Selling a residential property
          Auctions
     Understanding real estate underquoting
     Estate Agents
          Estate Agents (Contracts) Regulations 2008
          Complaint Handling and Dispute Resolution Procedures for Estate Agents
          Licensed estate agents and agents' representatives
          Estate Agent Trust Account Audits
          Guidelines for estate agents
          The Estate Agents (Education) Regulations 2008
          Sale of Land Amendment Regulations 2008
          Estate Agents Professional Conduct Regulations 2008
          Estate Agents General Account and Audit Regulations 2008
     Retirement Villages
           Village
          Extinguishment of charge/cancellation of notice
          Laws applying to Retirement Villages
          Residential Aged Care Services
          Audio Retirement Villages Guide
          Residential Parks
     Apartments & Units
          Forms and Publications
          Owners Corporation FAQs
          New laws for bodies corporate
     Owners Corporations
     Forms and Publications
          Real Estate - A guide for buyers and sellers
     When Things Go Wrong
     Useful contacts & links
     Victorian Bushfires FAQs - Buying & Selling Property

Computers Phones & Internet
     Buying a Computer
          Hardware and Software
          Finance and Leasing
     Mobile Phones
          Prepaid and Contracts
          Plans and Package Deals
          Phone card tips
          Handset Features
          Mobile Ringtones Wallpapers and Logos
          Insurance
          Phone Safety
     Internet Service Providers
          Spyware
          Choosing an ISP
          Performance and Costs
          Domain Names
          Spam
          Virus Infected Spam
     Shopping Online
          Safe Shopping
          Security Online
          Online Auctions
          Privacy on the Web
          Advice for Business
     Forms and Publications
     When Things Go Wrong
     Useful Contacts and Links

Liquor

Credit & Debt
     Credit Providers
     Changes to the Credit Provider Registration Scheme
     Finance and Mortgage Brokers
          Mortgage Minimisation and Debt Consolidation
          Finance Brokers
          Ongoing Responsibilities
     Getting Credit
          Credit Cards
          Comparison Rates
          Fringe and Micro-lenders
          Consumer Credit Reports
     Home and Other Loans
     Reverse Mortgages
     Dealing with Debt
          Repaying your debt
          Bankruptcy
          Debt Collection
          Financial counselling
          Help with debt-related problems
          10 things you should know about credit - A Guide to using credit wisely
     MoneyHelp
     Consumer Credit Review
     Grants Research & Seminars
          Grants
          Research
          Seminars & Conferences
     When Things Go Wrong
     Forms and Publications
          Audio Credit Guide
          Energy Hardship Guide
     Useful Contacts and Links
     FAQs
     Victorian Bushfire FAQs - Credit and Debt

Motor Cars
     Getting Started
          Other Requirements
          New car buyers get cooling-off rights
     Buying A New Car
          Things to consider
          Contracts and Deposits
          Finance and Loans
     Buying A Used Car
          Licensed Motor Car Trader
          Private sellers
          Auctions
          Buying online
          Park and sell operations
     Buying a first car
          What to look for when inspecting a car
          Mechanical inspection
     Selling a car
     Repairs & Maintenance
          Choosing a Repairer
          Quotes and Checking Repairs
          Taking care of your car
     Financing and Loans
          Credit Providers
          Payment problems
     Insurance & Warranties
     Motor Car Traders and Dealers
          Council Report of Unlicensed Motor Car Traders
     If things go wrong
          Resolving a Dispute
     Infringement notices - general information
          Infringement notice provisions - motor cars
     Useful Contacts and Links
     FAQs
     Forms and Publications
          Better Car Deals Guide
          Council Report of Unlicensed Motor Car Traders Form

Renting
     Tenants
          Choosing Accommodation
          Sharing a rental property
          Deciding to Rent
          Sustainable Renting for Tenants
          Rental Bonds
          Lease Agreements
          Paying the Rent
          Repairs and Maintenance
          Inspections
          Family violence and renting - tenants
          Ending a Tenancy
          Rights and Obligations
          Free Regional Renting Seminars
          Renting Definitions
     Landlords
          Lease Agreements
          Managing Rental Bonds
          Rights and Obligations
          Family violence and renting - landlords
          Sustainable Renting for Landlords
          Inspections
          Ending a Tenancy
          Free Regional Renting Seminars
     Apartments and Units
          Forms and Publications
          Owners Corporation FAQs
          New laws for bodies corporate
     Owners Corporations
     Caravan Parks
          Beginning a Tenancy
          Living in a Caravan Park
          Ending a Tenancy
     Retirement Villages
          Choosing a Retirement
          Extinguishment of charge/cancellation of notice
          Laws applying to Retirement Villages
          Residential Aged Care Services
          Residential Parks
          Audio Retirement Villages Guide
     Rooming Houses
     Share Houses
     When Things Go Wrong
     Infringement notices - general information
          Infringement notice provisions - residential tenancies
     Forms and Publications
          Audio Renting Guide
     Useful Contacts and Links
     FAQs
     Victorian Bushfire FAQs - Renting

Scams
     Chain letter and pyramid selling schemes
     Computer gambling software scams
     Domain name renewal notice scams
     Door-to-door scams
     Employment schemes
     Investment financial and real estate scams
     Lottery scams
     Money transfer (‘Nigerian’) scams
     Online car sales scams
     Overpayment scams
     Phishing scams
     Phone or fax back schemes
     Prize award and merchandise offer scams
     Psychic clairvoyant and fortune teller scams
     Rental scams
     Unauthorised advertising scams (‘blowers’)
     Weight loss health and medical scams

Shopping Trading & Pricing
     Top five consumer enquiries
     Top five consumer complaints
     Advertising
     Unfair Contracts
          About Contracts
          Unfair Contract Terms
          Resources
          How to recognise unfair contract terms
          Obligations & Responsibilities
          Unfair Contract Terms Media Releases
          Case Studies
          Featured Industries - Health and Fitness Centres
          Featured Industries - Carpet and Curtain Businesses
          Featured Industries - Mobile Phone Providers
          Featured Industries - Vehicle Hire Businesses
          When Things Go Wrong
     Lay-bys and Vouchers
     Refunds
          Rights & obligations
          Laws applying to refunds
          Refund policies
          Types of refunds & returns
          Travel advice for consumers
          Case studies on refunds
     Cashback schemes and bonus product offers
     Shopping from home
          Internet shopping
          Mail order & direct marketing
          Contact & door-to-door sales
          Do Not Knock
     Dodgy Door-to-Door Tradespeople
     Shopping online
     Rights & responsibilities
     Infringement notices - general information
          Infringement notice provisions - fair trading
     Warranties & guarantees
     Insolvency
          If you have paid for goods or services and the trader is insolvent
          If you need a repair and the trader is insolvent
          How to protect yourself from trader insolvency
     When Things Go Wrong
     Forms & publications
     Useful contacts & links
     FAQs
     Dealing with Second-hand Dealers
          Laws applying to refunds
          Refund policies
          Types of refunds and returns
          Case Studies on refunds
     Rights and Responsibilities
          Choosing an Agency
          Agreements and Contracts
          Payment
          Travel Insurance
          Complaints and Compensation
     Using Credit
     Using Recreational Services
     Useful Contacts and Links

Trade Measurement
     Trade Measurement Goes Commonwealth
     Pre-packed Goods
          New tests for pre-packed frozen fish
     Meat
     Petroleum Products
     Garden and Landscape Materials
     Firewood
     Sale of Liquor
     Types of Instruments
     Retailers and Supermarket Operators
     Grain Quality Measurements
     Trade Measurement Inspectors and Servicing Licensees
          Licensee Lookup - Length
          Licensee Lookup - Miscellaneous
          Licensee Lookup - Volume
          Licensee Lookup - Weight
     Weighbridges
     Educational Material and Links
          Metrication - information for students
     Infringement notices - general information
          Infringement notice provisions - trade measurement
     When Things Go Wrong
     Business
     Consumer
     Useful Contacts and Links
     Forms and Publications


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