If you don't require CAV to take any action on your part, the CAV website provides a multitude of references and resources. Before submitting an enquiry it is recommended that you:

• Browse the website
• Check the Fact Sheets & Publications
• Step through the online scenarios (for a rental problem)
• Search for topic or issue
  

Most enquiries will be answered via a telephone call from our staff within two business days.

CAV's Enquiries Policy sets out the principles adopted by CAV in responding to enquiries from consumers and tenants, businesses and landlords.

The Consumer Affairs Helpline is available on 1300 55 81 81

Make an enquiry using our online form

Is your online enquiry form not loading?
Some internet browsers may have difficulty loading CAV Online Forms due to certain internet settings. If you are experiencing very slow loading or a failure to load the forms entirely, the below steps may help.

For Internet Explorer:
Click on Tools > Internet Options
Click on the Advanced tab
Uncheck Use TLS 1.0

For Mozilla Firefox:
Click on Tools > Options
Click on the Advanced tab
Click on the Encryption tab
Uncheck Use TLS 1.0

If you are still experiencing difficulties please contact the Consumer Affairs Helpline on 1300 55 81 81.