Consumer Affairs Victoria (CAV) can help people with a disability, their advocates and carers with many consumer problems.

How do we define disability?
We define disability under the Commonwealth Disability Discrimination Act 1992. It provides a broad definition that includes:

• mental illness
• acquired brain injury
• intellectual disability
• cognitive disability
• vision impairment and blindness
• hearing impairment and deafness
• physical disability.

CAV endeavours to help all people with a disability where they have privately purchased goods or services.

Complaints about disability services provided by the Department of Human Services or other registered disability service providers will be referred to the Disability Services Commissioner. These services do not however include services for people with a mental illness.

Complaints about goods and other services provided by the Department of Human Services, Mental Health Services or other organisations such as the Transport Accident Commission, will be referred to the proper organisation dealing with these types of complaints. Please see related links below.

What problems do consumers with a disability experience?
Explains some of the different types of consumer problems with which CAV can help.

Some common consumer issues and how to protect your rights
Addresses issues relating to Attendant Care Services, buying a wheelchair, hearing aids, and entering into contracts.

How can CAV assist you?
Describes the support CAV can provide.

Easy English Factsheets
Factsheets that are more accessible to people with difficulties reading and understanding written information.

Audio Factsheets
Audio versions of some of CAV's most popular consumer factsheets.

Related Links
Provides links to other organisations which deal with issues facing people with disabilities.

How can I contact CAV?
CAV contact details.