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Ombudsmen & Industry Complaint Handling Schemes
Australian Competition and Consumer Commission - Consumer and Business Directory
The CBD provides a one stop shop of links and contacts for consumers and small business. It is a database of contact details for organisations that provide assistance or advice to consumers and small business. It amalgamates the ACCC’s “Other agency contacts” and the “Australian Consumer Handbook Online” which was previously available from the Consumers Online website.
Financial Ombudsman Service - Australia - 1300 780 808
The Financial Ombudsman Services (FOS) independently and impartially resolves disputes between consumers, including some small businesses, and participating financial services providers. It can help resolve disputes through negotiation and conciliation. It can also make decisions that are binding on participating financial services providers. FOS departments include: Banking & Finance Division, Investments, Life Insurance and Superannuation Division, and General Insurance Division.
Government
Ombudsman Victoria - (03) 9613 6222 or toll free 1800 806 314
Will enquire into or investigate complaints concerning administrative actions taken by any government department, public statutory body or by officers or employees of any municipality to which the the Ombudsman Act 1973 applies. Will also ensure that complaints concerning Police conduct are properly investigated.
Commonwealth Ombudsman - Australia - (03) 9654 7355 or 1300 362 072 (local call cost)
Investigates complaints about Commonwealth departments' and authorities' actions and decisions to see if they are unjust, unlawful, disciminatory or just plain unfair.
Health
Health Services Commissioner - (03) 8601 5200 or toll free 1800 136 066
Protects people's right of access to their health information, conciliates between consumers and providers of health services, and assists in the resolution of complaints.
Private Health Insurance Ombudsman - (02) 9261 5855 or toll free 1800 640 695
| Provides private health insurance members with an independent service for health insurance problems and enquiries. |
Insurance
Private Health Insurance Ombudsman - (02) 9261 5855 or toll free 1800 640 695
Provides private health insurance members with an independent service for health insurance problems and enquiries.
Insurance Law Service - 1300 663 464 (weekdays 9:30am to 4:30pm)
Provides free legal services to Australian consumers seeking advice on insurance law (including home and contents, consumer credit, income protection, life, tenancy, motor vehicle and third party uninsured debts) or in resolving a dispute with an insurer.
Legal services
Legal Services Commissioner - (03) 9679 8001 or 1300 796 344 (local call Australia-wide)
Investigates complaints about law or legal practitioners.
Telecommunications
Telecommunication Industry Ombudsman - 1800 062 058 (free call in Australia) or +61 3 8600 8700 (international)
The TIO investigates and helps resolve complaints about the provision or supply (or failure to provide or supply) telephone and Internet services.
Utilities
Energy and Water Ombudsman (Victoria) - toll free on 1800 500 509
The EWOV has the power to investigate and resolve disputes between Victorian electricity, gas and water customers and their provider.
Other useful links
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