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73
|
You must not visit or telephone consumers outside the permitted hours, unless it is with their permission.
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$50,000 (body corporate), $10,000 (person) see section 224(3)
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$50,000 (body corporate), $10,000 (person) see section 170
|
|
74
|
You must tell a consumer the purpose of your visit, advise them that you must leave on request, and provide the prescribed identification details.
|
$50,000 (body corporate), $10,000 (person) see section 224(3)
|
$50,000 (body corporate), $10,000 (person) see section 171
|
|
75(1)
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You must leave a consumer’s premises immediately on request.
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$50,000 (body corporate), $10,000 (person) see section 224(3
|
$50,000 (body corporate), $10,000 (person) see section 172(1)
|
|
75(2)
|
You must not contact a consumer for 30 days after they have asked you to leave.
|
$50,000 (body corporate), $10,000 (person) see section 224(3)
|
$50,000 (body corporate), $10,000 (person) see section 172(2)
|
|
76
|
You must not make an unsolicited consumer agreement without first advising the consumer of their cooling-off (termination) rights.
|
$50,000 (body corporate), $10,000 (person) see section 224(3)
|
$50,000 (body corporate), $10,000 (person) see section 173
|
|
78
|
You must give the consumer a copy of the agreement immediately after signing, or within 5 business days if the sale was made by telephone.
|
$50,000 (body corporate), $10,000 (person) see section 224(3)
|
$50,000 (body corporate), $10,000 (person) see section 174
|
|
79
|
You must ensure the agreement document is in plain language, clearly presented and contains all the prescribed information.
|
$50,000 (body corporate), $10,000 (person) see section 224(3)
|
$50,000 (body corporate), $10,000 (person) see section 175
|
|
80
|
You must ensure the agreement document (for agreements not made by telephone) is signed by the consumer and the supplier or dealer.
|
$50,000 (body corporate), $10,000 (person) see section 224(3)
|
$50,000 (body corporate), $10,000 (person) see section 176
|
|
81
|
You must ensure that any amendments to the agreement are signed by both parties to the agreement.
|
$50,000 (body corporate), $10,000 (person) see section 224(3)
|
$50,000 (body corporate), $10,000 (person) see section 177
|
|
84
|
If a consumer terminates an agreement during the prescribed termination period, you must provide a full and immediate refund of any payment they have made.
|
$50,000 (body corporate), $10,000 (person) see section 224(3)
|
$50,000 (body corporate), $10,000 (person) see section 178
|
|
86
|
You must not supply any goods over $500 or any services, or accept any payment under the agreement during the 10-day cooling off period.
|
$50,000 (body corporate), $10,000 (person) see section 224(3)
|
$50,000 (body corporate), $10,000 (person) see section 179
|
|
87
|
You must refund any payments made by a consumer after they terminated an agreement.
|
$50,000 (body corporate), $10,000 (person) see section 224(3)
|
$50,000 (body corporate), $10,000 (person) see section 180
|
|
88
|
You must not try to recover money from a consumer after they have legitimately terminated an agreement.
|
$50,000 (body corporate), $10,000 (person) see section 224(3)
|
$50,000 (body corporate), $10,000 (person) see section 181
|
|
89
|
You must not include in an unsolicited consumer agreement a term that excludes, limits, modifies or restricts the consumer’s rights under the Australian Consumer Law.
|
$50,000 (body corporate), $10,000 (person) see section 224(3)
|
$50,000 (body corporate), $10,000 (person) see section 182
|
|
90
|
You must not induce, or try to induce, a consumer to waive any of t heir rights under the Australian Consumer Law.
|
$50,000 (body corporate), $10,000 (person) see section 224(3)
|
$50,000 (body corporate), $10,000 (person) see section 183
|