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As Victoria’s consumer affairs regulator, we provide advice to consumers, businesses and other organisations.
Before contacting us, we recommend that you first read the relevant advice on this website.
For individual advice you can contact us by:
- calling 1300 55 81 81
Business hours:
9:00 am - 5:00 pm
Monday to Friday
(except public holidays)
- completing our General enquiry form.
Our online forms work on Windows and Apple Mac computers. They are compatible with Internet Explorer, Safari and Firefox only. If you have any problems using the online forms, please call 1300 55 81 81.
How we will respond
We will respond to most online enquiries by telephone within two business days, if you provide a daytime contact number.
Our enquiries policy is available upon request. For a copy, please contact us.
Other ways to contact us
Indigenous Consumers Unit
1300 661 511
National Relay Service (NRS)
If you are deaf or have a hearing or speech impairment, you can call us through the National Relay Service.
TTY users, phone 133 677 then ask for 1300 55 81 81.
Speak & Listen users (speech-to-speech relay), phone 1300 555 727 then ask for 1300 55 81 81.
Internet relay users, connect to the National Relay Service via the National Relay Service website and then ask for 1300 55 81 81.
Other languages
For advice and information in languages other than English, call 131 450 and say the English name of your language. Then ask the interpreter to call 1300 55 81 81.
For Chinese (Mandarin and Cantonese) speaking advisers, call 1300 726 656.
For more information, view our Other languages section.
We have 'how to contact us' videos in:
Video transcripts
English contact us video transcript (Word, 28KB)
Last updated: 15/05/2012