Contact us - online contact forms

Note: Before contacting us, we recommend that you first read the relevant advice on this website.

General enquiry

We will respond to most online contact form enquiries within two business days. To help us respond more quickly, please provide a daytime phone number. For more information, view our Enquiries policy page.

Open our General enquiry form (online).

General complaint

Use this form to complain about products, services or conduct not covered by the other specific forms. We will contact you once we have assessed your complaint.

Open our General complaint form (online).

Real estate agent complaint

Use this form to complain about an estate agent. Include your daytime phone number, so we can call you once we have assessed your complaint.

Open our Real estate agent complaint form (online).

Product safety complaint

Use this form to complain about unsafe or dangerous products. We will contact you once we have assessed your complaint.

Open our Product safety complaint form (online).

Dob in a scam

We use this information to help fight scams in Victoria. However, we may not contact you regarding your submission via this form.

Open our Dob in a scam form (online).

Feedback about Consumer Affairs Victoria

Use this form to provide a compliment, suggestion or complaint about our service. If you request a response, we will contact you by your preferred method within four business days.

Open our Feedback form (online).

Report a problem with these forms

If you have any problems using our online contact forms, please call:

1300 55 81 81
9:00 am - 5:00 pm, Monday to Friday (except public holidays).

Last updated: 21/10/2014

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