Why we welcome feedback
We like to know what we are doing well and what we could improve. We welcome comments, compliments, complaints or suggestions about our services as Victoria’s consumer affairs regulator.
How to provide feedback
When providing feedback please include the case number, if we gave you one.
Online
You can submit feedback online via our online feedback form.
Email
Email consumer@justice.vic.gov.au and please type 'Feedback' in your subject line.
Telephone
1800 00 81 94
Post
Customer Feedback
Consumer Affairs Victoria
PO Box 123
Melbourne 3001
How we respond to your feedback
Consumer Affairs Victoria will:
- accept feedback by phone, online form, letter, email or in person
- prioritise requests for a response and make contact with you within four business days
- investigate any complaints (it may take a few weeks to give you a final response, but we will keep you informed throughout the process).
- review our investigation if you are not happy with the outcome
- act with fairness, objectivity and courtesy
- try to direct you to the most appropriate alternative avenue if we cannot help you
- record and analyse all feedback to help improve our business processes and services
- publish information about the feedback we receive in our Annual Report
- keep confidential the details of feedback from individuals or businesses
- review our system for collecting and responding to feedback regularly, to ensure its efficiency and effectiveness.
Last updated: 12/05/2012