Information on the transition from the insurance-based fire services levy to the Fire Services Property Levy.
Find out about your rights and obligations when you cancel a lay-by, if the lay-by price changes, or if you are late with a payment.
Download our free app for information on your refund, warranty and lay-by rights - available for iPhone and Android.
Get information on selling your car privately, with a trade-in, or at auction. We also provide details on transfer of registration and roadworthy certificates.
When you hire a car, you are entitled to a number of ‘consumer guarantees’. Find out how to protect yourself when you hire a car.
The Victorian Supreme Court recently found that private car park operators cannot levy 'parking fines' or prosecute motorists who stay overtime or do not display a ticket. Find out what the decision means for consumers.
View a complete list of our forms and publications.
Find information about our services in 20 community languages.
Get information on current and past research papers by Consumer Affairs Victoria.
Useful links and telephone numbers if you are having money problems.
Explains the role and responsibilities of the Business Licensing Authority in Victoria and provides contact details.
Useful links and contact details to help you run your business.
Find out your business rights and responsibilities under Australian consumer law.
Get information on curtain and blind cord safety; search for banned or recalled products; find out about product safety standards and regulations.
Get advice on how to set up a complaint handling system, deal with complaints and identify ways to reduce disputes.
Australian Consumer Law resources for business including guides, toolkit, mobile apps and links to legislation.