Repayments held by the Residential Tenancies Bond Authority
If you have not received a bond repayment you were expecting, the Residential Tenancies Bond Authority (RTBA) may be holding it on your behalf as a retained repayment, awaiting valid repayment instructions.
To search for and request a retained bond repayment:
- Visit the RTBA Online website.
- Click ‘Retained Repayment Search’ on the left side of the home page. This opens an information page.
- Read the information, tick the box marked ‘I have read the above information and agree to the above conditions. (please tick)’, then click ‘Next’. This opens the ‘Retained Repayment Search' page.
- Enter your name or company name, then click ‘Search’. This opens a list of search results.
- Click your name from the list of search results. This opens the ‘Repayment Details’ page.
- Enter the details in the form, then click ‘Generate Form’.
- Once generated, print and sign the Retained Repayment Request form.
- Mail the completed form to:
RTBA
Locked Bag 007
Wendouree VIC 3355
Or fax to:
1300 768 647
Repayments transferred to unclaimed money
If a repayment cheque was sent more than 12 months ago and remains uncashed, the outstanding repayment may have been transferred to the Registrar of Unclaimed Money.
To find out whether any unclaimed bond repayment money belongs to you, you can search the Unclaimed Money database on the State Revenue Office website. If you identify a repayment that belongs to you, follow the instructions to complete an online application claim form.
Last updated: 28/03/2012