The Motor Car Traders Claims Committee (the Committee) is committed to responsible and fair handling of personal information, consistent with the Information Privacy Principles set out in the Information Privacy Act 2000 (the Act).
Why does the Committee collect information?
The Committee needs to collect sufficient information to be satisfied there is a statutory ground for admitting a claim. Insufficient information about a claim may affect the outcome.
The Committee only collects information that is necessary to determine claims.
What sort of information does the Committee collect?
The Committee usually requires information to:
- identify the person making the claim
- identify the motor car trader against whom the claim is made
- identify the motor vehicle that is the subject of the claim
- set out the facts giving rise to the claim.
The Committee collects information in writing (through relevant forms and documents) and over the telephone.
Who does the Committee collect information from and disclose information to?
The Committee initially collects information from the person making a claim. On receipt of a claim, the Committee provides a copy of it to the motor car trader against whom the claim is made and asks them to provide information, submissions and copies of relevant documents in response.
The Committee will aim to explain why it is collecting information and what it will do with it.
The Committee may also provide information to:
- the Business Licensing Authority (licenses motor car traders)
- Consumer Affairs Victoria (regulates the Motor Car Traders Act 1986)
- VicRoads (maintains motor vehicle registration and security interest registration records)
- the police (if, for example, a vehicle that is the subject of a claim is a stolen vehicle)
- other motor car traders with relevant dealings with the vehicle that is the subject of the claim
- finance companies (if, for example, the claim involves payments to, or that should have been made to, the financier).
Whilst the Committee will usually only use information to determine a claim - it may occasionally be required to provide personal information to other State or Commonwealth agencies.
Looking after information
Information is stored in hard copy documents and files or electronically in the Committee's computer system. The Committee aims to protect any personal information that it holds against misuse, loss, or unauthorised access or disclosure.
Access to information and privacy complaints
Contact the Privacy Coordinator for the Committee to seek access to, or the correction of, personal information, or for any complaints regarding privacy:
Telephone
03 8684 0621
Fax
03 8684 0600
Mail
The Privacy Coordinator
Motor Car Traders Claims Committee
GPO 322B
Melbourne VIC 3001
Last updated: 10/07/2012