Claims can be made on purchases of motor cars, motor bikes and commercial vehicles.
A claim can be made if a motor car trader does not:
- comply with warranty provisions (this applies to motor cars but not to motorbikes or commercial vehicles)
- transfer a clear title to the car
- pay part or all of the purchase price to you (or somebody acting on your behalf) if you have sold them a car
- pass on transfer, registration fees or stamp duty to VicRoads
- provide a Roadworthy Certificate or other documents necessary for the motor car to be registered
- pass on money paid as a premium or purchase price for an insurance policy or warranty
- satisfy a court order or an order from the Victorian Civil and Administrative Tribunal (VCAT)
- refund the purchase price or a deposit following cancellation of a contract
- deliver the motor car after receiving payment of the purchase price.
A claim can also be made if a motor car trader engages in:
- consignment selling
- odometer tampering
- disposal of a motor car given as a trade-in before your cooling-off period expires.
To enquire about making a claim, please call Consumer Affairs Victoria on 1300 55 81 81 or email firstname.lastname@example.org.
Last updated: 09/04/2013