You are not obliged to have your vehicle towed just because a tow truck arrives at the scene. However, the police may require the vehicle to be towed if it is in the way of other motorists. Under no circumstances should a car be left where it may endanger road users.
Having your car towed to your home has the advantage of giving you time to check your insurance details and shop around for a repairer. It also means you avoid storage charges, which apply if the vehicle is towed to the premises of the towing operator.
If your car is taken to the towing operator, they are legally required to provide secure storage for your vehicle. Although storage charges are minimal, you should contact your insurer or repairer as soon as possible to avoid those costs accumulating. Generally, insurers will pay for storage.
Tell the towing operator that your car should not be repaired without authorisation from you or your insurance company.
If you have a preferred repairer, you can insist the towing operator tow directly to that business.
If you have a preferred repairer, discuss your options with them.
If you are insured, read your product disclosure statement carefully. Not all insurance cover is the same; familiarise yourself with the insurance product you are purchasing, or have purchased.
Last updated: 15/02/2013