Information on the transition from the insurance-based fire services levy to the Fire Services Property Levy.
Information for estate agents, conveyancers, owners corporation managers, builders and tradespeople, and retirement village operators.
Find out about your rights and obligations when you cancel a lay-by, if the lay-by price changes, or if you are late with a payment.
Download our free app for information on your refund, warranty and lay-by rights - available for iPhone and Android.
Find out more in our fair trading section.
Get information on selling your car privately, with a trade-in, or at auction. We also provide details on transfer of registration and roadworthy certificates.
When you hire a car, you are entitled to a number of ‘consumer guarantees’. Find out how to protect yourself when you hire a car.
The Victorian Supreme Court recently found that private car park operators cannot levy 'parking fines' or prosecute motorists who stay overtime or do not display a ticket. Find out what the decision means for consumers.
Information for motor car traders.
View a complete list of our forms and publications.
Find information about our services in 20 community languages.
Get information on current and past research papers by Consumer Affairs Victoria.
Useful links and telephone numbers if you are having money problems.
Explains the role and responsibilities of the Business Licensing Authority in Victoria and provides contact details.
Useful links and contact details to help you run your business.
Victorians are urged to be cautious when dealing with South Melbourne-based company Australia Heating and Air Conditioning Pty Ltd.
A tradesman who took money from customers then disappeared, has been ordered to repay them more than $6,000 and pay fines of $7,500 for breaches of the Australian Consumer Law (ACL).
Consumer Affairs Victoria is now available as part of the one-stop shop in Warrnambool with the relocation to the Justice Service Centre, Jan Noblett, Regional Director announced today.
Festival-goers are warned to be cautious when buying second-hand tickets online to this year’s comedy festival, major events, theatre shows and concerts.
Consumer Affairs Victoria announced today it will shine a spotlight on extended warranties as part of a nationwide consumer protection operation.
Two businessmen who accepted payments from customers but failed to provide them with the cubby houses they had ordered, as presents for their children, last Christmas have been convicted and fined in the Melbourne Magistrates’ Court.
Consumer Affairs Victoria is warning people to be wary of online offers which appear ‘too good to be true’, after a Gippsland man paid $4500 for a horse float that he never received.
Consumer Affairs Victoria is warning Wangaratta residents to be suspicious of anyone calling claiming to be from a federal government tax agency pledging to reimburse `lost funds’ to customers.
Traders who hail from the Horn of Africa and own or operate a small business in the Footscray area will benefit from three newly trained peer educators.
The Director of Consumer Affairs Victoria Dr Claire Noone has today launched an education campaign to combat unfair trading and high-pressure sales practices in regional and remote Indigenous communities.
We are Victoria's consumer affairs regulator, creating a competitive and fair marketplace.
© State Government of Victoria (Consumer Affairs Victoria) 2013
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