Residents and businesses affected by storms and flooding in Gippsland and other parts of Victoria can get advice on repairs, renting and more from Consumer Affairs Victoria.
Our Advice in a disaster section has information to help with:
- property damage or loss of utilities, for renters and landlords
- repairs and rebuilding
- business recovery
- vehicle damage
- fundraising scams
- insurance, banking and financial hardship.
Beware of travelling con men
As floods subside, travelling con men frequently target affected areas, approaching homeowners and offering cheap, cash-only repairs to roofs, driveways and fences.
If your home or business premises is flood-damaged, contact your insurer to find out whether you are covered before arranging repairs. For more information about travelling con men, view our Travelling con men page.
Clean-up and repairs
Before you start cleaning up or doing repairs:
- contact your insurer (if you have insurance) to lodge a claim. Your insurer will have a copy of your policy
- take photos and make a list of everything that has been damaged
- contact local authorities, such as the emergency services, who may already have a cleaning program in place.
For more information about insurance, view our Insurance, banking and financial hardship page.
In rental properties, the landlord is responsible for cleaning or clearing debris caused by a disaster. The tenant is only responsible for any cleaning that arises from their use of the property. For more information, view our Renting – disaster advice page.
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