Information on the transition from the insurance-based fire services levy to the Fire Services Property Levy.
Information for estate agents, conveyancers, owners corporation managers, builders and tradespeople, and retirement village operators.
Download our free app for information on your refund, warranty and lay-by rights - available for iPhone and Android.
Know how to use your consumer rights when purchases go wrong by playing our new challenge - Party for your rights.
Find out more in our fair trading section.
Get information on selling your car privately, with a trade-in, or at auction. We also provide details on transfer of registration and roadworthy certificates.
When you hire a car, you are entitled to a number of ‘consumer guarantees’. Find out how to protect yourself when you hire a car.
Information on how to apply to the Motor Car Traders Guarantee Fund for compensation for a loss suffered after purchasing a car.
The Victorian Supreme Court recently found that private car park operators cannot levy 'parking fines' or prosecute motorists who stay overtime or do not display a ticket. Find out what the decision means for consumers.
Information for motor car traders.
Information on popular consumer topics, including how to contact us, available in more than 20 community languages.
View a complete list of our forms and publications.
Information about legislation, public consultation and reviews administered by Consumer Affairs Victoria.
Download copies of our research papers.
Reportable data sets we have made available for re-use by the community.
Anybody can fall for a scam. Find out about various scams and how to avoid them.
Information about your rights and obligations in the event of a disaster.
Information to help consumers with disabilities protect their consumer rights. Includes Easy English Factsheets you can print for reference.
Information for Koori consumers about shopping rights, renting, buying a car, money and debt, dispute resolution and more.
Consumer Affairs Victoria's teacher resources, film fest competition, Consumer Classroom newsletter, and videos.
Information and advice for consumers about debt problems, types of debt and financial counselling.
Information to help industries in Victoria develop a voluntary codes of conduct.
Explains the role and responsibilities of the Business Licensing Authority in Victoria and provides contact details.
Useful links and contact details to help you run your business.
Useful resources and tips to help your business run smoothly.
Amendments to the Owners Corporation Regulations 2007, affecting the provision of certificates and copies of registers and records, come into effect on 1 October 2014.
Estate agents who held trust money in 2013-14 must have their trust accounts audit completed by 30 September 2014.
From 1 October 2014, a different minimum water efficiency standard will apply to replacement water appliances in rental properties and caravan parks.
The Victorian Civil and Administrative Tribunal (VCAT) has suspended the estate agent’s licence of Gayle Stewart until January 2015.
Former real estate agent Afif Shaba has been reprimanded and made ineligible to hold a licence for eight years for his role in a $50,000 trust account fraud.
Unregistered builder Anthony Jakupi and his company must pay more than $18,000 in fines and compensation after they were convicted on 10 charges.
Older people are often seen as easy targets for scams committed by criminals trying to steal their money and identity.
Changes to Victorian laws, to come into effect later this year, will clarify the information that sellers must provide to prospective home buyers.
Melbourne Magistrates Court has ordered a Victorian heating and air conditioning business to pay $20,000 in costs and $100,000 compensation to customers.
A real estate agent’s representative who stole nearly $15,000 of trust account money has been reprimanded and declared ineligible to hold a licence or to act as agent’s representative for seven years.
We are Victoria’s consumer affairs regulator, helping create a competitive and fair marketplace for businesses and consumers.
© State Government of Victoria (Consumer Affairs Victoria) 2014