Information on the transition from the insurance-based fire services levy to the Fire Services Property Levy.
Information for estate agents, conveyancers, owners corporation managers, builders and tradespeople, and retirement village operators.
Download our free app for information on your refund, warranty and lay-by rights - available for iPhone and Android.
Know how to use your consumer rights when purchases go wrong by playing our new challenge - Party for your rights.
Find out more in our fair trading section.
Information on how to apply to the Motor Car Traders Guarantee Fund for compensation for a loss suffered after purchasing a car.
Get information on selling your car privately, with a trade-in, or at auction. We also provide details on transfer of registration and roadworthy certificates.
When you hire a car, you are entitled to a number of ‘consumer guarantees’. Find out how to protect yourself when you hire a car.
The Victorian Supreme Court recently found that private car park operators cannot levy 'parking fines' or prosecute motorists who stay overtime or do not display a ticket. Find out what the decision means for consumers.
Information for motor car traders.
Information on popular consumer topics, including how to contact us, available in more than 20 community languages.
View a complete list of our forms and publications.
Information about legislation, public consultation and reviews administered by Consumer Affairs Victoria.
Download copies of our research papers.
Reportable data sets we have made available for re-use by the community.
Anybody can fall for a scam. Find out about various scams and how to avoid them.
Information about your rights and obligations in the event of a disaster.
Information to help consumers with disabilities protect their consumer rights. Includes Easy English Factsheets you can print for reference.
Helpful information for Koori consumers about shopping rights, renting, buying a car, money and debt, dispute resolution and more.
Information for teachers about Consumer Affairs Victoria’s education competitions, resource books, videos, and events.
Information and advice for consumers about debt problems, types of debt and financial counselling.
Information to help industries in Victoria develop a voluntary codes of conduct.
Explains the role and responsibilities of the Business Licensing Authority in Victoria and provides contact details.
Useful links and contact details to help you run your business.
Home owners planning DIY maintenance or renovation projects over the Easter and Anzac Day long weekends have been urged to make safety their top priority.
A real estate agent who made disparaging comments about a property at auction must pay a $5000 penalty and has been reprimanded for unprofessional conduct.
A 52-year-old woman has been placed on a six-month good behaviour undertaking after pleading guilty to carrying on an unlicensed conveyancing business.
City Residential Real Estate Pty Ltd (ACN 126 085 373) and its director and Officer in Effective Control, Mr Riad Mindraoui, must pay $7500 after failing to properly supervise the agency’s trust accounts.
Numurkah estate agent Daniel McNamara has been sentenced to 12 months’ imprisonment for trust account offences.
International students will be given free information on renting, shopping rights and more when arriving in Melbourne to study in 2014.
Customers of RACV Insurance are urged to be wary of possible scam attempts, following the announcement of a substantial refund agreement.
Changes to the Owners Corporation Act 2006 clarifying the basis for levying annual and special fees came into effect from 18 December 2013.
The Director of Consumer Affairs Victoria has, after considering all the relevant information, determined to issue a public warning notice pursuant to section 223 of the Australian Consumer Law about the conduct of Todd Buzza.
Real estate agency Urban City Realty Pty Ltd and its director have acknowledged contraventions.
We are Victoria’s consumer affairs regulator, helping create a competitive and fair marketplace for businesses and consumers.
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