Find out about your rights and obligations when you cancel a lay-by, if the lay-by price changes, or if you are late with a payment.
Download our free app for information on your refund, warranty and lay-by rights - available for iphone and Android.
Get information on selling your car privately, with a trade-in, or at auction. We also provide details on transfer of registration and roadworthy certificates.
When you hire a car, you are entitled to a number of ‘consumer guarantees’. Find out how to protect yourself when you hire a car.
Find information about our services in 20 community languages.
View a complete list of our forms and publications.
Get information on current and past research papers by Consumer Affairs Victoria.
Useful links and telephone numbers if you are having money problems.
Useful links and contact details to help you run your business.
Information about your rights and obligations in the event of a disaster.
Information on dealing with your bank, clients, suppliers and other stakeholders in your business after a disaster.
Details on buying or selling a disaster-affected property - contracts, unexpected offers, withdrawing an offer and more.
Information if you need to repair, buy or sell a vehicle that has been damaged in a disaster.
Information on what products should not be sold after a flood, plus flood-assistance resources.
Find out how to spot a charity scam, plus information on setting up an emergency fundraising appeal.
Information on insurance and banking issues in a disaster. Find out how to apply for a hardship variation.
Find out how to make a complaint if you suspect a business is profiteering following a disaster.
Includes ending a lease after a disaster, bond refunds, rent reductions, repairs and warnings on travelling con men.
Information on building and emergency repairs, changes to contracts, warnings on travelling con men and more.
Get information on refunds, rescheduling, insurance claims, damage to rental vehicles and more.