You can seek compensation from the store or manufacturer when a faulty product causes damage to other property belonging to you.
The loss or damage must have been reasonably foreseeable and not caused by something outside human control, such as a natural disaster.
Examples:
A faulty toaster sets fire to Ben’s kitchen. Ben is entitled to compensation to make up for that loss and damage, not just to a refund for the faulty toaster.
Lina buys a car, which leaks oil on her driveway. A neighbour’s dog runs through the oil and into her house, dirtying the carpet. The car dealer does not have to pay for carpet cleaning, as the dealer could not predict that a dog would run through the oil and into the house – the damage was not 'reasonably foreseeable'.
Last updated: 15/03/2012