Product does not match the description
Generally, a product must match its description (for example, on the label or in a TV commercial).
Even if you inspected the product before buying it and could have noticed a difference between the product and its description, the product must still match that description.
If the product is significantly different from the description, this may be considered a major problem and you are entitled to a refund.
Example:
Nicki buys a scarf described as ‘woollen’ in the store’s promotional catalogue. When she gets home, she discovers the scarf is actually acrylic. The product does not match its description, so Nicki has the right to return it.
Product does not match the sample or demo model
Generally, when you buy something based on a sample or demo model, the product must match that sample.
The store must give you a reasonable amount of time to compare the product with the original sample, where available.
If the product is significantly different from the sample or demo model, this may be considered a major problem and you are entitled to a refund.
Example:
Angelo orders a couch based on a sample of fabric. When his new couch arrives, it is a different colour from the sample. Angelo is entitled to return it and get a refund.
Last updated: 26/04/2012