If you purchased an item but do not have a receipt, you may be asked to show other proof of where the product was purchased. For example, you can do this by using a:
- lay-by agreement
- confirmation or receipt number provided for a telephone or internet transaction
- warranty card showing the supplier's or manufacturer's details and the date or amount of the purchase
- serial or production number linked with the purchase on the supplier's or manufacturer's database
- credit card statement
- copy or photograph of the receipt.
Sometimes you may need to provide more than one of these things to support your claim – for example, when a credit card statement does not clearly itemise the product.
Electronic copies and digital photographs are valid proofs of purchase; however, they must be clear enough to show the purchase details. It may be helpful to take a printed copy with you. If you are not able to do so, it is sufficient to provide the proof in electronic form.
If you cannot show where the product was purchased, the store or manufacturer is not obliged to accept your claim, but may still choose to do so.
If you received a product as a gift, you have the same rights to a refund or return as a person who has bought the product directly. However, you must still be able to prove where the gift was purchased.
Last updated: 06/05/2013