Find out about your rights and obligations when you cancel a lay-by, if the lay-by price changes, or if you are late with a payment.
Download our free app for information on your refund, warranty and lay-by rights - available for iphone and Android.
Get information on selling your car privately, with a trade-in, or at auction. We also provide details on transfer of registration and roadworthy certificates.
When you hire a car, you are entitled to a number of ‘consumer guarantees’. Find out how to protect yourself when you hire a car.
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View a complete list of our forms and publications.
Get information on current and past research papers by Consumer Affairs Victoria.
Useful links and telephone numbers if you are having money problems.
Useful links and contact details to help you run your business.
You have the same legal refund rights at a factory outlet as you would in a normal store.
The factory outlet cannot take away these rights by claiming they have a ‘no refund’ policy or displaying a ‘no refund’ sign.
Last updated: 12/04/2012