From a store
When buying from a store or business, you have the same legal refund rights on second-hand products as you would on a new product.
However, you must take into account the product’s age, price and condition.
You are not entitled to a refund for problems that the store told you about or that you should have noticed when examining the product, such as chipped surfaces or faded paint.
Leticia buys a second-hand washing machine for $250. The store said it was two years old and in good condition but it breaks down after two months.
Considering the age, price and condition of the machine, it was reasonable for Leticia to expect it to work for more than two months. She may be entitled to a refund.
From an online seller
For advice on resolving disputes with an online seller view our Online purchases page.
Last updated: 31/10/2013