'No refund' signs

Generally, these signs are against the law: 

  • 'No refund' 
  • 'No refund on sale items' 
  • 'No refunds after seven days' 
  • 'Refunds on unworn items only' 
  • 'We will only exchange, repair or give credit notes'

Generally, you have a right to a refund when there is a major problem with something you bought. Stores cannot take away this right by claiming they have a ‘no refund’ policy or displaying a ‘no refund’ sign. This also applies to an online store's refunds and returns policy.

A store may display a sign saying ‘No refunds will be given if you have simply changed your mind’.

Last updated: 12/10/2014

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