Find out about your rights and obligations when you cancel a lay-by, if the lay-by price changes, or if you are late with a payment.
Download our free app for information on your refund, warranty and lay-by rights - available for iphone and Android.
Get information on selling your car privately, with a trade-in, or at auction. We also provide details on transfer of registration and roadworthy certificates.
When you hire a car, you are entitled to a number of ‘consumer guarantees’. Find out how to protect yourself when you hire a car.
Find information about our services in 20 community languages.
View a complete list of our forms and publications.
Get information on current and past research papers by Consumer Affairs Victoria.
Useful links and telephone numbers if you are having money problems.
Useful links and contact details to help you run your business.
You have the same legal rights to a refund, repair or replacement whether or not the goods are returned in the original packaging or wrapping.
Last updated: 29/03/2012