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Warranty against defects (manufacturer’s warranty)
A warranty against defects is given by the manufacturer – it is commonly known as a 'manufacturer’s warranty'.
It says when you are entitled to a repair, replacement, refund or something else if the product has defects. These are additional rights and do not affect your legal rights to a refund, repair or replacement.
Alex buys a barbecue that comes with a written warranty. The warranty says the manufacturer will replace the barbecue if it breaks within two years.
Express warranties are any extra promises made by the store or the manufacturer about the quality, performance or features of the product.
When Maryanne buys a deck chair, the store says the chair can hold up to 100 kilos. This is an express warranty, as it is a promise about what the goods can do.
If the store or manufacturer does not honour their express warranty, contact us for advice.
Alternatively, you are entitled to:
- ask the store for a repair, replacement or refund depending on whether the problem is major or can’t be fixed
- seek compensation from either the manufacturer or the store for any damage that may have been caused by the product being defective.
An extended warranty is when you choose to pay extra to ‘extend’ a manufacturer’s warranty for a set period of time.
When a store offers you an extended warranty they must explain clearly what it provides, over and above the rights you already have (such as the right to a refund or return if the product is faulty).
Sean buys a new DVD player. The store says he can pay an extra $20 to make sure the manufacturer’s warranty lasts for three years instead of two. This is an extended warranty.
Last updated: 12/05/2013