Information on the transition from the insurance-based fire services levy to the Fire Services Property Levy.
Information for estate agents, conveyancers, owners corporation managers, builders and tradespeople, and retirement village operators.
Download our free app for information on your refund, warranty and lay-by rights - available for iPhone and Android.
Know how to use your consumer rights when purchases go wrong by playing our new challenge - Party for your rights.
Find out more in our fair trading section.
Get information on selling your car privately, with a trade-in, or at auction. We also provide details on transfer of registration and roadworthy certificates.
When you hire a car, you are entitled to a number of ‘consumer guarantees’. Find out how to protect yourself when you hire a car.
Information on how to apply to the Motor Car Traders Guarantee Fund for compensation for a loss suffered after purchasing a car.
The Victorian Supreme Court recently found that private car park operators cannot levy 'parking fines' or prosecute motorists who stay overtime or do not display a ticket. Find out what the decision means for consumers.
Information for motor car traders.
Information on popular consumer topics, including how to contact us, available in more than 20 community languages.
View a complete list of our forms and publications.
Information about legislation, public consultation and reviews administered by Consumer Affairs Victoria.
Download copies of our research papers.
Reportable data sets we have made available for re-use by the community.
Anybody can fall for a scam. Find out about various scams and how to avoid them.
Information about your rights and obligations in the event of a disaster.
Information to help consumers with disabilities protect their consumer rights. Includes Easy English Factsheets you can print for reference.
Information for Koori consumers about shopping rights, renting, buying a car, money and debt, dispute resolution and more.
Consumer Affairs Victoria's teacher resources, film fest competition, Consumer Classroom newsletter, and videos.
Information and advice for consumers about debt problems, types of debt and financial counselling.
Information to help industries in Victoria develop a voluntary codes of conduct.
Useful resources and tips to help your business run smoothly.
Explains the role and responsibilities of the Business Licensing Authority in Victoria and provides contact details.
Useful links and contact details to help you run your business.
Find out your business rights and responsibilities under the Australian Consumer Law.
Get information on curtain and blind cord safety; search for banned or recalled products; find out about product safety standards and regulations.
Get advice on how to set up a complaint handling system, deal with complaints and identify ways to reduce disputes.
Australian Consumer Law resources for business including guides, toolkit, mobile apps and links to legislation.
We are Victoria’s consumer affairs regulator, helping create a competitive and fair marketplace for businesses and consumers.
© State Government of Victoria (Consumer Affairs Victoria) 2014