About inspections

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As part of a state-wide inspection program, we inspect Victorian businesses to check that they are complying with the legislation we administer. Each year, we inspect a wide range of businesses to:

  • check they are complying with our laws
  • protect consumers by removing unsafe products from sale
  • investigate breaches of our laws.

Our inspectors are appointed in accordance with section 142 of the Australian Consumer Law and Fair Trading Act 2012, with powers stipulated in parts 6.1–6.3 of the Act. 

Our inspectors may:

  • arrange a time to meet with businesses to discuss compliance obligations
  • visit a business without prior notification to conduct an inspection
  • enter and search business premises
  • require businesses to produce documents and information
  • inspect documents
  • make copies or take extracts of documents
  • seize documents or goods.

There are penalties if you do not comply with these requirements, or provide false or misleading information to an inspector.

How businesses are selected

We select businesses for inspection:

  • randomly
  • based on a risk assessment
  • in response to complaints from the public.

Our inspection program focuses on industries where failing to comply with the law can result in consumer harm.

Your rights 

Businesses we inspect have a right to:

  • see an inspector’s identification before or during an inspection
  • give us feedback about the conduct of an inspector. For details, view the Provide feedback about our services section on our How to contact us page
  • fair handling of personal information. For more information, view our Privacy statement.

What happens next?

If our inspectors find a business has not complied with our laws, we will send them a warning letter explaining what they need to do to resolve the issue.

We have a range of enforcement options available for cases of serious non-compliance. For more information, view our Regulatory approach and compliance policy section.

For resources to help your business meet its obligations, view our Licensing and registration section.