Our advocacy services were remodelled after an extensive review, which involved consultation with service providers and other stakeholders. The Tenancy and Consumer Program, which was launched in July 2017, targets financially disadvantaged Victorians and those experiencing family violence. The new program has four distinct components, providing:
- support to private tenants who are financially disadvantaged or victims of family violence, through the Tenancy Assistance and Advocacy Program
- expert tenancy legal advice and professional development for tenancy workers assisting private tenants, through the Tenancy Central Service
- assistance to vulnerable older Victorians living in retirement housing, through the Retirement Housing Assistance and Advocacy Program
- a consumer service that focuses on systemic and emerging consumer issues impacting vulnerable Victorians, through the Consumer Assistance and Advocacy Program.
In 2016-17 we supported over 6,600 vulnerable and disadvantaged Victorians through our tenancy and consumer advocacy services. With funding of these services increasing by over $1 million in 2017-18, we aim to support more than 8,000 clients in the coming year.