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Our achievements 2017-18

committed and passionate CAV staff delivered services to Victorians.

A fair and safe rental market for Victorians

$1.13 billion
Residential Tenancies Bond Authority (RTBA) bonds held.

public comments received during the Residential Tenancies Act 1997 review. Reforms are focused on increasing security and rights of Victorians who rent.

rooming house operator licenses approved

$27 million
in grants from the Victorian Property Fund (VPF), administered by CAV, for nine community housing programs.

additional houses and apartments provided for low income and other vulnerable Victorians.

Businesses comply with consumer laws

myCAV transactions.

71,405 users including
9,593 estate agentsregistered on myCAV, our online management system.

rate of compliance with key consumer laws (target 95%).

Five year
jail term for real estate agent Joseph Ngo for trust account breaches. He will serve a minimum of three years and must repay the Victorian Property Fund (VPF) $2 million.

$1 million
penalty to Daiso (Australia) for failing to comply with mandatory product safety and information standards.

Victorians exercise their consumer rights

unique visits to the CAV website.

telephone calls answered.

$14.4 million
for intensive assistance to over 40,500 vulnerable and disadvantaged Victorians.