Snapshot poster

Skip listen and sharing tools

Our achievements 2017-18

378
committed and passionate CAV staff delivered services to Victorians.


A fair and safe rental market for Victorians

$1.13 billion
Residential Tenancies Bond Authority (RTBA) bonds held.

4,800
public comments received during the Residential Tenancies Act 1997 review. Reforms are focused on increasing security and rights of Victorians who rent.

860
rooming house operator licenses approved

$27 million
in grants from the Victorian Property Fund (VPF), administered by CAV, for nine community housing programs.

229
additional houses and apartments provided for low income and other vulnerable Victorians.


Businesses comply with consumer laws

77,718
myCAV transactions.

71,405 users including
9,593 estate agentsregistered on myCAV, our online management system.

99.3%
rate of compliance with key consumer laws (target 95%).

Five year
jail term for real estate agent Joseph Ngo for trust account breaches. He will serve a minimum of three years and must repay the Victorian Property Fund (VPF) $2 million.

$1 million
penalty to Daiso (Australia) for failing to comply with mandatory product safety and information standards.


Victorians exercise their consumer rights

3.6m
unique visits to the CAV website.

304,048
telephone calls answered.

$14.4 million
for intensive assistance to over 40,500 vulnerable and disadvantaged Victorians.