Uncollected goods (includes vehicles)
‘Uncollected goods’ are items that a person has temporarily left with a business, but:
- has not returned to claim or collect
- has not told the business what to do with
- cannot be contacted about, or
- has not paid the business, within a reasonable time, any costs associated with keeping - also known as ‘the relevant charge’. For more information, view our Relevant charge page.
- A towing business picks up a damaged vehicle, but is not told by the owner what to do with it.
- A motor mechanic is asked to repair a car, but the owner never returns to pick it up and pay for any work done.
- Clothes left for dry-cleaning that are never collected.
- A landlord of a shop is left with perishable food after the shop’s tenant leaves.
- Holidaymakers in a caravan park leave without taking their camp stove.
- A guest does not return to collect belongings left in a hotel’s ‘lost and found’.
Goods are not ‘uncollected’ if a business:
- refuses to return or deliver them; or
- prevents the person who left them with the business from collecting or reclaiming them.
Requirements for dealing with uncollected goods do not apply to:
Other exemptions apply. For more information, view Part 4.2 of the Australian Consumer Law and Fair Trading Act 2012.
If you believe goods in your possession may have been stolen, contact your local police station. You can find their address and phone number on the Victoria Police website.