If your business buys genuine products from overseas and imports and sells them in Australia without authorisation from the manufacturer, you are selling parallel imports (also known as grey importing or direct importing).
If you sell or supply parallel imports, you must:
- make sure the products comply with Australian product safety and labelling requirements
- provide clear and accurate information to consumer about the products
- ensure that you do not mislead consumers about their refund, repair, return, or warranty rights
- understand your obligations under the Australian Consumer Law (ACL) when selling these products.
Setting up a formal record keeping system can help you meet your obligations and appropriately address any consumer concerns or complaints. For tips on how to do this, view our Complaint handling page.
Where to next:
For more information, visit the Selling parallel imports page on the Australian Competition and Consumer Commission (ACCC)'s website.