Information on the transition from the insurance-based fire services levy to the Fire Services Property Levy.
Information for estate agents, conveyancers, owners corporation managers, builders and tradespeople, and retirement village operators.
Information for consumers about when you may or may not ask for a refund or return on goods or services you have purchased.
Information for consumers on types of warranties, expired warranties, and repair or replacement for products under warranty.
Information for consumers about the steps to take when trying to resolve a dispute with an online seller.
Information and advice for consumers about buying parallel imports.
Information for consumers about energy products and services including solar energy, smart meters and energy and water efficiency.
Information for consumers about product safety including curtain and blind cord safety, toy and nursery safety, bans and recalls.
Information for consumers about your rights and obligations for lay-by, gift card and gift voucher purchases.
Information for consumers booking travel online or with a travel agent.
Information for consumers about laws that apply to contracts door-to-door sales and telemarketing.
Information for consumers about laws that apply to advertising and promotions.
Information about the MyShopRights mobile phone app for iPhone and Android, which provides information on refunds, warranties and lay-bys.
Know how to use your consumer rights when purchases go wrong by playing our challenge - Party for your rights.
Find out more in our fair trading section.
Get information on selling your car privately, with a trade-in, or at auction. We also provide details on transfer of registration and roadworthy certificates.
When you hire a car, you are entitled to a number of ‘consumer guarantees’. Find out how to protect yourself when you hire a car.
Information on how to apply to the Motor Car Traders Guarantee Fund for compensation for a loss suffered after purchasing a car.
The Victorian Supreme Court recently found that private car park operators cannot levy 'parking fines' or prosecute motorists who stay overtime or do not display a ticket. Find out what the decision means for consumers.
Information for motor car traders.
Information on popular consumer topics, including how to contact us, available in more than 20 community languages.
View a complete list of our forms and publications.
Legislation, public consultations and reviews administered by Consumer Affairs Victoria.
Anybody can fall for a scam. Find out about various scams and how to avoid them.
Our free renting app, shopping app, online scams quiz and more.
Subscribe to our email updates or follow us on Twitter and Facebook.
Reportable data sets we have made available for re-use by the community.
Information to help consumers with disabilities protect their consumer rights. Includes Easy English Factsheets you can print for reference.
Information for Koori consumers about shopping rights, renting, buying a car, money and debt, funeral products, dispute resolution and more.
Resources that assist teachers to educate students on consumer issues.
Information and advice for consumers about debt problems, types of debt and financial counselling.
Information about your rights and obligations in the event of a disaster.
Download copies of our research papers.
Information to help industries in Victoria develop a voluntary codes of conduct.
Links to help you find the public registers we administer.
Useful links and contact details to help you run your business.
Resources and tips to help your business run smoothly.
Find out your business rights and responsibilities under the Australian Consumer Law.
Information and advice for businesses who sell or supply parallel imports.
Get information on curtain and blind cord safety; search for banned or recalled products; find out about product safety standards and regulations.
Get advice on how to set up a complaint handling system, deal with complaints and identify ways to reduce disputes.
Australian Consumer Law resources for business including guides, toolkit, mobile apps and links to legislation.
We are Victoria’s consumer affairs regulator, helping create a competitive and fair marketplace for businesses and consumers.
© State Government of Victoria (Consumer Affairs Victoria) 2016