Consumer Assistance and Advocacy Program

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The Consumer Assistance and Advocacy Program (CAAP) is a state-wide service that supports financially disadvantaged Victorian consumers through a select casework service.

What is the CAAP?

The CAAP is provided by the Consumer Action Law Centre.

The CAAP includes the following three components:

  • the consumer advice service (comprising of the workers' advice line and casework services for community workers)
  • professional development for consumer workers
  • consumer campaigns, media, policy and advocacy.

Who is eligible for CAAP services?

The CAAP casework is available to financially disadvantaged Victorians who need help in complex consumer issues.

The three service types that CAAP casework can deliver are:

  • Information and referral
  • Negotiation
  • Victorian Civil and Administrative Tribunal (VCAT) assistance.

How to contact a CAAP agency

You can contact CAAP by: