Financial Counselling Program

Financial Counselling Program 2014-17

The Financial Counselling Program 2014-17 (FCP) is funded by Consumer Affairs Victoria to support people in financial difficulty, targeting financially disadvantaged and vulnerable Victorians through the provision of information and referral, and financial counselling casework and related services.

The FCP commenced operating on 1 July 2014.

The FCP consists of:

  • community agencies providing financial counselling in 17 service areas across Victoria
  • a statewide telephone financial counselling service
  • an interpreter service for clients
  • support for financial counselling practitioners, including a professional development program, communications and casework legal advice.


The FCP prioritises services for Victorians who are most in need. All agencies will assess people according to the financially disadvantaged and vulnerability criteria to determine what level of service they are eligible for. For more information, view our Financially disadvantaged and vulnerable criteria - Financial Counselling Program page.

Service model induction tool

The FCP service model induction tool provides practical assistance for community agencies funded by Consumer Affairs Victoria to understand and implement the program.

For more information, view the Financial Counselling Program service model induction tool section.

How to contact a financial counsellor

National Debt Helpline

If you are in financial difficulty, you can get free, confidential and independent advice from a financial counsellor by calling the National Debt Helpline on 1800 007 007.

For more information about how a financial counsellor can help you, view the:

Community agencies

You can contact the relevant community agency that provides financial counselling in the service area that you live in. To determine which of the 17 service area is responsible for your locality and the intake contact details download the Victorian Financial Counselling Program services funded by Consumer Affairs Victoria August 2016 (Word, 151KB).

To view a map of the 17 service areas across Victoria in which the community agencies operate, download the Service areas map (PDF, 1.1MB) from the Department of Human Services (Victoria) website.

Last updated: 02/05/2017

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