- Before contacting us, we recommend that you first read the relevant advice on this website.
- To help protect your data, our online forms have a 20 minute time limit to complete each step. If you do not complete a step within 20 minutes, the form will time out and you will need to start the form again.
We will respond to most online contact form enquiries within two business days. To help us respond more quickly, please provide a daytime phone number. For more information, view our Enquiries policy page.
Open our General enquiry form (online).
Use this form to complain about products, services or conduct not covered by the other specific forms. We will contact you once we have assessed your complaint.
Open our General complaint form (online).
Residential accommodation complaint
Use this form to lodge a complaint about a retirement village, owners corporation, or certain renting issues (listed on the form).
Download our Residential accommodation complaint form (Word, 748 KB).
Real estate agent complaint
Use this form to complain about an estate agent. Include your daytime phone number, so we can call you once we have assessed your complaint.
Open our Real estate agent complaint form (online).
Product safety complaint
Use this form to complain about unsafe or dangerous products. We will contact you once we have assessed your complaint.
Open our Product safety complaint form (online).
Report a scam
We use this information to help fight scams in Victoria. However, we may not contact you regarding your submission via this form.
Open our Report a scam form (online).
Feedback about Consumer Affairs Victoria
Use this form to provide a compliment, suggestion or complaint about our service. If you request a response, we will contact you by your preferred method within four business days.
Open our Feedback form (online).
Report a problem with these forms
If you have any problems using our online contact forms, please call:
1300 55 81 81
9:00 am - 5:00 pm Monday to Friday (except public holidays).