Complaint handling in your owners corporation Skip listen and sharing tools Listen In this section Show all pages in this sectionHide all pages in this section Process for handling owners corporation complaints Internal dispute resolution Rules for grievance procedures If the problem is not resolved Complaints to Consumer Affairs Victoria Applying to the Victorian Civil and Administrative Tribunal Applying to the Victorian Civil and Administrative Tribunal (VCAT) The owners corporation must follow its internal grievance procedure before making an application to VCAT. VCAT accepts complaints from: a manager or former manager a lot owner or former lot owner the owners corporation the occupier or former occupier of a lot a mortgagee of a lot an insurer under a policy taken out by the owners corporation the Director of Consumer Affairs Victoria. What can VCAT do? The tribunal can impose penalties for breaches of rules and make a wide range of other orders, such as: ordering someone to do something imposing a penalty for breaches of rules requiring the payment of money owed, as damages or restitution varying or ordering a term of a contract void appointing or removing a manager appointing or removing a chairperson or secretary appointing an administrator. Where to next: Apply to the Owners corporation list at VCAT Find out the types of rules owners corporations can make Read more on how to enforce owners corporation rules Find out how to resolve disputes where there is a company or stratum title See our information on model rules Previous Complaints to Consumer Affairs Victoria Back to top