Complaint handling in your owners corporation

Skip listen and sharing tools

If the problem is not resolved

If the problem is not resolved within 28 days – that is, the person who the complaint is against does not rectify the breach - the owners corporation can choose to extend the deadline by issuing the person with a final notice in writing using the approved Final notice to rectify breach - owners corporations (Word, 59KB).

The final notice should state that:

  • the person has 28 days from the date of the notice to comply
  • if the breach is not rectified within 28 days, the owners corporation may take the matter to the Victorian Civil and Administrative Tribunal (VCAT).

Your owners corporation must first try to resolve the matter through an internal grievance procedure before applying to VCAT.

If the complaint is by the owners corporation against a lot owner, tenant or manager, the next step is to apply for a hearing at VCAT. For more information, visit the Application to the Owners Corporation List page on the VCAT website.

If the complaint is by a lot owner, tenant or manager, the next step is to contact the Dispute Settlement Centre of Victoria (DSCV). For more information, view our Resolving disputes through the Dispute Settlement Centre of Victoria page.