Complaint handling in your owners corporation

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Rules for grievance procedures

Grievances can occur if an owners corporation makes a decision about a complaint that the parties to the complaint do not agree with. To deal with this, your owners corporation can:

If your owners corporation makes its own rules for grievances, these rules must be recorded at Land Use Victoria to be enforceable. The proposed grievance procedure rules must not conflict with the Act, its Regulations, or natural justice. For example, your owners corporation may make a rule that states: “If you wish to raise an issue, you can make a written request for a meeting of the owners corporation or its committee”.

This meeting would give the affected parties an opportunity to comment on the problem or complaint, and the owners corporation or its committee may be able to make a decision on the matter.

For more information about making rules, view our How to make owners corporation rules page.