The Director of Housing (DoH) provides loans to eligible tenants who cannot pay a bond for their rental property.
Bonds provided as a loan from the DoH must be lodged with the Residential Tenancies Bond Authority (RTBA) using the bond loan voucher provided by the Department of Health and Human Services.
The property manager must check, sign and post the voucher to the RTBA, so the DoH can make an electronic funds transfer to the RTBA for the amount specified. Alternatively the property manager can fax the form, if they are registered with the RTBA Fax Facility.
These loans must be paid back to the DoH at the end of the tenancy.
The landlord or agent may claim part or all of the bond at the end of the tenancy - for example, for cleaning or repairs. To do this they must apply to the Victorian Civil and Administrative Tribunal (VCAT) within 10 business days of the tenant vacating the rental property. The tenant must repay to the DoH, out of their own pocket, the amount
of any successful claim by the landlord or agent. The tenant can dispute the claim, if they feel it is unreasonable or false, by applying to VCAT within 10 business days of receiving the claim. The hearing is free of charge.
For more information on bond loans, visit the Department of Health and Human Services website.