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Cancelling an electronic bond transaction

A tenant may cancel an electronic transaction if they reject its terms and conditions.

A registered user may cancel the transaction if the:

  • lodgement does not proceed
  • tenant wants to complete a paper form
  • registered user enters the transaction information incorrectly.

An electronic transaction is also cancelled if a direct debit request fails and the Residential Tenancies Bond Authority (RTBA) does not hold any funds (similar to a payment dishonour).

Tenants and Landlords