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How quickly will you respond to my online enquiry?

Some consumer and business enquiries are complex and we will need to ask you for more information. You can call 1300 55 81 81 to discuss your matter in more detail with one of our enquiries officers. Our Helpline is available Monday to Friday, 9:00 am to 5:00 pm, except public holidays.

Alternatively, if you supply your phone number, an enquiries officer will call you back. We will respond to most online enquiries by telephone within two business days, if you provide a daytime contact number.

As Victoria's consumer affairs regulator, we help businesses and consumers understand their rights and responsibilities.

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