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When can door-to-door salespeople visit?

Salespeople have a right to knock on your door within certain hours:

  • 9:00 am and 6:00 pm Monday to Friday
  • 9:00 am and 5:00 pm Saturday.

They are prohibited on Sundays and public holidays.

Salespeople are required by law to tell you their name, the name and address of the organisation they represent and the purpose of their visit. They are also required to tell you that you can ask them to leave and leave immediately if you ask and not return for 30 days.

However, a door-to-door salesperson may visit you at any time with your consent.

To prevent door-to-door salespeople visiting, you can display a 'Do not knock' sticker at your door. You can obtain a free sticker from the Consumer Action Law Centre's Do Not Knock website.

Sales representatives are in breach of the law if they knock on a door displaying the sticker.

For more information, see our Door-to-door sales section.

As Victoria's consumer affairs regulator, we help businesses and consumers understand their rights and responsibilities.

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