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Send the email you received to and mark it as 'Urgent'. This will ensure that Residential Tenancies Bond Authority (RTBA) staff will escalate the issue. Alternatively, call 1300 137 164.

If the electronic transaction is not concluded within seven days of the agent's initiation or re-submission, the RTBA will send a reminder to all parties.

If the transaction remains incomplete for a further seven days after the reminder, it will time out. You must then submit the proposed transaction to the RTBA on a paper form or initiate another electronic transaction.
Tenants and Landlords