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If you do not receive the Residential Tenancies Bond Authority (RTBA) notification email for an electronic transaction (ET)

Check the trash folder in the email account you provided to the agent, as the email may have been treated as spam. If the email is not available, please inform your agent, or call the Residential Tenancies Bond Authority (RTBA) on 1300 137 164.
Note: lodged electronic transactions have limited time for confirmation.

If the transaction is not concluded within seven days of the agent's initiation or re-submission, the RTBA will send a reminder to all parties.

If the transaction remains incomplete for a further seven days after the reminder, it will time out. You must then submit the proposed transaction to the RTBA on a paper form, or initiate another electronic transaction.

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Tenants and Landlords
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